Terms & Conditions

Monroe Lake Suites Rental Agreement

TERM: The rental term begins on the arrival date at 4:00 PM local time and ends on the departure date at 10:00 AM local time. The Property must be vacated by the departure time. Early check-in or late check-out may be available upon request and subject to availability; fees may apply based on the Property and timing. Unauthorized early arrival or late departure will result in a $300 fee charged to the Guest's credit card on file.

PAYMENTS: A security deposit of 10% of the rental rate is required at the time of reservation. Payments may be made by credit card or other approved methods. No refunds will be issued for early departures. The Management Company requires credit card information on file for security and any applicable charges. 

SECURITY DEPOSIT: The security deposit will be held to cover any damages, excessive cleaning, or violations of this Agreement. It will be refunded within two weeks (14 days) after departure, less any deductions, provided no issues are found. Guest agrees to pay for any damages or additional costs exceeding the deposit. 

DAMAGE INSURANCE: The $40 damage insurance fee is a required, non-negotiable, and non-refundable component of the rental contract and applies to all bookings. 

CREDIT CARD PROCESSING FEE: A credit card processing fee will be charged for all payments made by credit card. This fee applies to deposits, balance payments, extensions, and any additional authorized charges. The processing fee is non-refundable once payment has been processed, including in the event of cancellation, reservation modification, chargeback, or early departure. Refunds, when applicable, will exclude all previously processed credit card fees. 

OCCUPANCY: Occupancy is limited to the number specified on the listing for the Property. No one under 21 years of age may rent the Property. All guests must be registered, and additional screening may be required. The Management Company reserves the right to deny access or terminate the rental without refund if any guest fails the screening or provides false information. If occupancy limits or age policies are violated, the Management Company reserves the right to evict the Guest and all occupants immediately without refund.PETS: All pets must be fully registered with the Management Company at the time the reservation is made. A pet fee may apply. Please note that not all of our properties allow pets—it is the Guest’s responsibility to confirm that the Property booked is pet-friendly. Any pet brought to the Property without prior registration and written approval will result in immediate eviction of all occupants and forfeiture of all payments, including rent, deposit and a penalty of $250 for not following the house rules.

HOUSE RULES:

Guest agrees to maintain the Property in good condition and comply with all applicable laws. Guest is responsible for the actions of all occupants and visitors. The following rules apply:

• NO PARTIES OR EVENTS: Parties, events, or loud music are strictly prohibited. Violations will result in a $500 fee and immediate eviction without refund.
• QUIET HOURS: Quiet hours are from 9:00 PM to 9:00 AM. Excessive noise at any time may result in eviction.
• NO SMOKING: Smoking is not permitted inside the Property or in any enclosed areas. Violations will result in a $500 cleaning fee.
• POOL/HOT TUB USE (IF APPLICABLE): Use is at Guest's own risk. No diving. Limited to registered guests only.
• CARE OF PROPERTY: Guest agrees to report any issues promptly. Do not move furniture or tamper with equipment.
• CLEANING: Basic cleaning is included. Excessive cleaning beyond normal use will be charged to the security deposit. Additional mid-stay cleaning is available upon request for a fee.
• AMENITIES: Basic toiletries, paper products, and detergents are provided to start your stay. Guest is responsible for additional supplies as needed. Restocking can be provided for a fee and arranged in advance
• LOST KEYS: Lost keys or access devices will incur a $250 replacement fee.GARBAGE: Place all trash in designated receptacles or dumpsters per instructions.
• PHOTOGRAPHY/COMMERCIAL USE: The Property is for residential vacation use only. No commercial photography, filming, or events without written approval.

CHECK-OUT PROCEDURES: Departure is required by 10:00 AM. Return furniture to original positions, empty trash, remove food from refrigerator and cabinets, load and start dishwasher, and place used linens and towels in the laundry area.

MAINTENANCE AND REPAIRS: The Management Company will address reported issues promptly but does not guarantee all equipment will function perfectly at all times. No refunds or adjustments will be made for appliance failure, mechanical issues, utility interruptions, temporary amenity outages.

LOST ITEMS: The Management Company is not responsible for loss, theft, or damage to Guest's personal belongings. Please secure your valuables inside your vehicle and inside the rental.

CANCELLATION POLICY: Cancellations must be in writing. Cancellation fees are determined based on the policies presented on the rental platform where booking was made. 

INDEMNITY AND LIABILITY: Guest agrees to indemnify and hold the Management Company harmless from any claims, injuries, or damages arising from Guest's use of the Property, including pools, hot tubs, or recreational activities. Guest assumes all risks and waives claims against the Management Company for personal injury, property damage, or loss. The Management Company is not liable for lost or stolen items, interruptions in utilities, or events beyond its control.

FORCE MAJEURE: The Management Company is not responsible for events beyond its control (e.g., weather, utility outages, construction, or pandemics). No refunds will be issued for such interruptions.

ENTIRE AGREEMENT: This Agreement constitutes the understanding between the parties. It may only be modified in writing signed by both parties.

GOVERNING LAW: This Agreement shall be governed by the laws of the state where the Property is located.By signing below, Guest acknowledges reading, understanding, and agreeing to all terms, including house rules and policies.

Privacy Policy and Terms of Service

SMS and Text Messaging Policy

We use a guest messaging platform to communicate with you regarding your stay. By providing your phone number during the booking process, you consent to receive text messages from the property.

Purpose: Text messaging may be used to send check-in instructions, access information, room readiness updates, and to respond to your requests during your stay.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive. You will receive a final confirmation message, after which no further SMS messages will be sent.

Help: If you experience issues or need assistance, you may reply HELP or contact the front desk directly.

Privacy of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.